This Winter, we’ve been making an attempt one thing a little bit totally different to assist as many individuals as doable. We’ve despatched pleasant, educated Vitality Helpers door to door throughout the nation to share power saving recommendation, reply questions, run power effectivity checks and signpost individuals to assist schemes and different methods to save lots of on payments.
So, how’s it been going?
We have visited hundreds of consumers, significantly concentrating on households which might be struggling probably the most within the power disaster.
Based mostly on suggestions collected post-visit, 90% of consumers had expertise, and greater than two thirds stated they felt extra in charge of their power after their Vitality Helper go to.
What do our Vitality Helpers actually do?
Try this digital go to with Max the Vitality Helper.
I discovered your power adviser Connor to be extraordinarily useful and articulate. I’m assured that the recommendation that I used to be given will assist scale back my power invoice.
Carrie visited my space the opposite week and I’ve to say that she was probably the most beautiful individual I’ve ever come throughout. So pleasant, chatty and an all spherical fabulous individual. She clearly is aware of her stuff and is an absolute credit score to the organisation.
I discovered the go to from Matt very useful. He was very skilled. Checked that I used to be being charged accurately and defined my payments to me, which I didn’t perceive.
Pleasant, answered questions clearly, offered actionable sensible recommendation.
The caller, John, was well mannered, pleasant and really informative. The thermal digicam imaging did get me fascinated about draught excluders and new door and window seals. I admire that John’s go to was about serving to and guiding people who find themselves presently combating their power payments and that’s laudable.
Ismail visited 27/11. We mentioned all points of power and I discovered it most useful. The go to underlined the distinction between Octopus and different suppliers and left me feeling actually happy with our alternative. Sustain the great work.
He confirmed me with the temperature digicam areas the place the chilly was stepping into our dwelling and visually how having the curtain closed stored the warmth in with the digicam.
I might firstly wish to say thanks to Octopus Vitality for taking the time to ship out a consultant to offer energy-saving recommendation throughout a power and cost-of-living disaster. I spoke with Maleka, a particularly educated, courteous and vibrant energy-expert. She offered energy-saving recommendation tailor-made to my present wants.
I’m now far more educated on the power business and energy-saving practices, and its thrilling!
We have got many extra individuals to go to over the approaching months – we would even be on a road close to you!